I receive email from your company say that my email is suspended. What should I do?

We will never send an email to request you to reactivate your email account. This is a common phishing scam that tries to capture your email password.

Here is example of the phishing email

Hi xxx,

Your email account [email protected] will be disconnected because you failed to resolve errors on your email.
You have 24 hours to retrieve your account or your account will be suspended.

Kindly follow the instructions below to retrieve your Email now

[RETRIEVE ACCOUNT NOW]

Regards,
[email protected]


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Good day xxx,
The password for xxx@yourdomain will expire in 24 hours.

Action required Fix this below:

[Keep Same Password]

Thank you.

If you receive such an email, please do not click on any links or provide any personal information.

To ensure the safety of your email account, please log in to your email account directly from our website or app. If you are unable to log in, please contact our customer support team immediately. We will assist you in verifying the authenticity of the email and help you regain access to your account if necessary.

I have click the link, what should I do?

If you have clicked on the link and entered your email password, it is important to take immediate action to protect your account. Here are the steps you should take:

  1. Change your email password immediately. Choose a strong and unique password that you have not used before.
  2. Check your email account settings to ensure that no unauthorized changes have been made. Make sure that your email forwarding settings, auto-reply settings, and signature settings have not been altered.
  3. Run a virus scan on your computer to ensure that your system is not infected with any malware or viruses.
  4. Contact our customer support team immediately to report the incident and seek further assistance. We will help you to secure your account and prevent any further unauthorized access.

Remember to always be cautious when receiving emails requesting personal information or account details. If you are unsure about the authenticity of an email, it is always best to contact our customer support team for verification.